As we transition the company, we have hit one of the most feared walls for any manufacturer: loss of knowledge. When Mike passed, we lost the wealth of knowledge of the small details required to make the Nancy's Knit Knacks Ball Winder and Swifts the wonderful machines that they are. I would rather have disappointed customers from lack of product, rather than poor quality machines being sent out across the globe.
Effectively immediately we are hitting pause on all sales for the ball winder, swifts, and some other smaller items while we regroup. We will work to fully understand the design and construction with hopes that in a couple of months we are prepared to open the store back up with stocked shelves of high quality machines.
I apologize for the inconvenience and frustration. We are working to make it right with any customers who were caught in limbo during this period. If you have not heard from us, please reach out on either Instagram or Facebook so that we can can resolve your order.
Our eyes are set on 2021 to be a year of catching up, leveling out, and growth.