Power Base - Diagnosis, Repair, and Re-ship (do not include ball winder)
Until further notice, all refurb services are suspended. Do not return anything to our facility as we are moving. We are not responsible for lost equipment returned to us after Feb 8 2019
Be sure to copy the return address (below) before ordering!
NO NET 30 TERMS ON REPAIRS - all repair orders must be prepaid
This service includes diagnosis of problems related to proper Power Base operation. Optionally, and if necessary, we will replace and install a new 24 volt DC motor and provide 2 new Belts. If the membrane switch panel is bad we will remove the old one and install a new one. Lastly, if the main circuit board is defective, we will remove the old one and install a new board. All of these replace and install operations are at additional cost which can be seen in the pull-down selections. Return shipping back to you will be based on your address and the mode of shipment that you select. You will need to return the item to us prepaid. If there are any unusual issues with your unit, we will contact you.
If you are uncertain as to what additional services you will need, then purchase the basic refurb (lowest cost) and we will contact you before we complete the repair.
Note: if you are also sending back the Ball Winder, be sure to also order that refurb package. We will credit you back for any redundant shipping or other charges.
DO NOT SEND BOLTS, BLOCKS, or PEGS back and DO NOT HAVE PERFUME ON WHEN PACKING THE UNIT. UNITS THAT SMELL LIKE A PERFUME FACTORY WILL BE CHARGED AN ADDITIONAL $10. Also do not use plastic peanuts to cushion the unit. Use crumpled paper instead.
Ship the unit back to:
Nancy's Knit Knacks LLC
1450 17th St NE
Hickory NC 28601
Do not send bolts, clamp blocks, wing nuts.
Please include the power supply and power cord so we can test those as well. Protect all wooden pieces so they do not get scratched by other items inside the box. Add sufficient dunnage to prevent parts from moving around.
Be sure to put identifying paperwork inside the box so we know who owns the unit and how to contact you.
Insurance is up to you.
NO NET 30 TERMS - MUST BE PREPAID
919-387-9197 (our phone for return shipping paperwork)
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