Ball Winder ONLY Refurb - Clean, Adjust, and reship
Please be sure to copy the return address below before ordering!
All repair orders must be prepaid
This service includes cleaning and adjusting our Heavy Duty Ball Winder. We will replace the Flange O-ring and verify proper operation. You may also purchase other services as part of this refurbishment. Return shipping back to you will be based on your address and the mode of shipment that you select. You will need to return the item to us prepaid. If there are any unusual issues with your unit, we will contact you.
If you are uncertain as to what additional services you will need, then purchase the basic refurb (lowest cost) and we will contact you before we complete the repair.
If your clamp ring is circular, you will need to select an option for replacing the Clamp Ring. Because many of the geometries from that style to the new style have changed, a tremendous of extra labor is used to replace and fit parts (spindle and arm) after the clamp ring is replaced
NOTE: if you are also sending the Power Base back then you must order that refurb package also. We will refund any redundant charges for shipping or other items.
In note section on online order form - add a brief description of what is wrong and also add a list of things you are returning for us to check for.
DO NOT SEND BOLTS, BLOCKS, or PEGS back.
Ship the unit back to:
Nancy's Knit Knacks
1450 17th St NE
Hickory NC 28601
This address will not print out on your receipt so copy it now!
Do not send bolts, clamp blocks, wing nuts or handle if handle is OK.
Make sure you protect the handle shaft so that it does not poke thru the box. Protect all wooden pieces so they do not get scratched by other items inside the box. Add sufficient dunnage to prevent parts from moving around.
Be sure to put identifying paperwork inside the box so we know who owns the unit and how to contact you.
Insurance is up to you.
800-731-5648 (our phone for shipping paperwork)
QUESTIONS & ANSWERSAsk a Question
My electric ball winder acts very tired. Most of the time I need to help it turn for a bit, and it then starts and gets tired and stops until I turn it again. I've had it for about 10 years, I think. BTW the swift is the 2 yd. table top (manually turns). I'd like to send the winder to you for a clean out and repair or whatever you need to do to revitalize. Do we need to talk or may I just mail, per your instructions?
There are multiple things that can happen t0 the Power Base. First, the motor brushes can wear out which happens on the Power Base from 1500-2000 run hours. The second thing, and lost likely, is the belt could be stretched. Replace it.
The biggest issue is normally the ballwinder is clogged with fiber or the Black o-ring on the BW is pressing too tightly against the pointy shaft.
If the Orange or clear belt on the PM is stretched, replace it but FIRST clean the ball winder. If you mount a new belt on a ball winder that is clogged or has the black oring problem, you will stretch the new belt and ruin it.
See our cleaning video https://www.youtube.com/watch?v=nDzLJ928Q_U&list=PLncSZY3cLv6ngHWGsJx4k04delnmFC-F9&index=2
If you have had the motor for many years, tyr to calculate how many hours of use it has, if it is over 1500 then you may need a new motor from NKK (just the motor and belts).
Question about my winder. It was purchased in 2013. I'm getting wonky, spaceship, cakes. When I try to adjust my winder, and I turn the spindle by hand (the twist test) the o ring does not consistently touch the shaft. I replaced the oring with no effect I have tried to adjust my ball winder about 6-8 times already. Does it need to come in for an adjustment? I have no idea what the "clamp ring" is as it isn't listed on my parts diagram. Thanks for your help.. I feeling sad that my winder isn't working.
Well the ball winder needs to be cleaned out inside. The tension on the o-ring then needs to be adjusted or if the o-ring is cracked it needs to be replaced. Those are the 2 maintenance fucntions that you need to peform. If you are not comfortable with that, you can purchase a refund service online and then send it to me and I will do it.
My Heavy Duty Ball Winder (CD R) Item 10000R purchased 3/4/2011 has developed a clicking on each rotation. Should I send it back for Refurb?
You need to clean it out. It has fibe stuck between 2 gear teeth. We have a video on our http://www.youtube.com/nancysknitknacks/videos channel
entitled how to clean the heavy duty bal winder