Ball Winder ONLY Refurb - (do not include Power Base - use the Power Base item) Clean, Adjust, and reship
Please be sure to copy the return address below before ordering!
All repair orders must be prepaid
During periods of heavy refurb activity (from December thru April) your refurb may take longer than normal and may be here for weeks. In addition to saving money, this is another reason to learn how to maintain your own unit.
This service includes cleaning and adjusting our Heavy Duty Ball Winder. We will replace the Flange O-ring and verify proper operation. You may also purchase other services as part of this refurbishment. Return shipping back to you will be based on your address and the mode of shipment that you select. You will need to return the item to us prepaid. If there are any unusual issues with your unit, we will contact you.
If you are uncertain as to what additional services you will need, then purchase the basic refurb (lowest cost) and we will contact you before we complete the repair.
If your clamp ring is circular, you will need to select an option for replacing the Clamp Ring. Because many of the geometries from that style to the new style have changed, a tremendous of extra labor is used to replace and fit parts (spindle and arm) after the clamp ring is replaced
NOTE: if you are also sending the Power Base back then you must order that refurb package also. We will refund any redundant charges for shipping or other items.
In note section on online order form - add a brief description of what is wrong and also add a list of things you are returning for us to check for. Do not hide them in the box somewhere we cannot spend much time looking thru all f the waste paper inside the box
DO NOT SEND BOLTS, BLOCKS, or PEGS back and PLEASE DO NOT HAVE PERFUME ON WHEN PACKING THE UNIT. UNITS THAT SMELL LIKE PERFUME WILL BE CHARGED AN ADDITIONAL $10. Also do not use plastic peanuts to cushion the unit. Use crumpled paper instead. TELL THE UPS STORE that as well - they love peanuts.
Ship the unit back to:
Nancy's Knit Knacks LLC
1450 17th St NE
Hickory NC 28601
This address will not print out on your receipt so copy it now!
Do not send bolts, clamp blocks, wing nuts or handle if handle is OK.
Make sure you protect the handle shaft so that it does not poke thru the box. Protect all wooden pieces so they do not get scratched by other items inside the box. Add sufficient dunnage to prevent parts from moving around.
Be sure to put identifying paperwork inside the box so we know who owns the unit and how to contact you.
Insurance is up to you.
NO NET 30 TERMS - MUST BE PREPAID
919-387-9197 (our phone for shipping paperwork)
QUESTIONS & ANSWERSAsk a Question
Question about my winder. It was purchased in 2013. I'm getting wonky, spaceship, cakes. When I try to adjust my winder, and I turn the spindle by hand (the twist test) the o ring does not consistently touch the shaft. I replaced the oring with no effect I have tried to adjust my ball winder about 6-8 times already. Does it need to come in for an adjustment? I have no idea what the "clamp ring" is as it isn't listed on my parts diagram. Thanks for your help.. I feeling sad that my winder isn't working.
Well the ball winder needs to be cleaned out inside. The tension on the o-ring then needs to be adjusted or if the o-ring is cracked it needs to be replaced. Those are the 2 maintenance fucntions that you need to peform. If you are not comfortable with that, you can purchase a refund service online and then send it to me and I will do it.
My Heavy Duty Ball Winder (CD R) Item 10000R purchased 3/4/2011 has developed a clicking on each rotation. Should I send it back for Refurb?
You need to clean it out. It has fibe stuck between 2 gear teeth. We have a video on our http://www.youtube.com/nancysknitknacks/videos channel
entitled how to clean the heavy duty bal winder