Ball Winder and Power Base Refurb (2 items)- Clean, Adjust, and reship
Before you order and fail to read this entire description - the return address is below
All repair orders must be prepaid
Read the restrictions at the end to avoid extra charges
During periods of heavy refurb activity (December through April), delays may exist and it may take a few weeks to get your unit turned around. Another reason to learn how to do this work yourself .
This service includes cleaning and adjusting our Heavy Duty Ball Winder and Power Base. We will replace the Flange O-ring, add 2 new belts for Power Base and ensure that the complete unit works. If you need a new motor there will not be any extra labor charge. We will verify proper operation. Return shipping back to you will be based on your address and the mode of shipment that you select. You will need to return the item to us prepaid. If there are any unusual issues with your unit, we will contact you.
NOTE: if you are also sending the Power Base back then order that refurb package also. We will refund any redundant charges for shipping or other items.
DO NOT SEND BOLTS, BLOCKS, or PEGS back and PLEASE DO NOT HAVE PERFUME ON WHEN PACKING THE UNIT. UNITS THAT INCLUDE A HEAVY PERFUME ODOR WILL BE CHARGED AN ADDITIONAL $10.
DO NOT SEND THE UNIT PACKED IN POPCORN (plastic peanuts) otherwise I will add an extra $10 as a disposal fee. Air bags and crumpled paper is fine
Ship the unit back to:
Nancy's Knit Knacks LLC
1450 17th St NE
Hickory, NC 28601
This address will not print out on your receipt so copy it now
Do not send bolts, clamp blocks, Guard, wing nuts or handle (if handle is OK).
Make sure you protect the handle shaft so that it does not poke thru the box. Protect all wooden pieces so they do not get scratched by other items inside the box. Add sufficient dunnage to prevent parts from moving around.
Be sure to put identifying paperwork inside the box so we know who owns the unit and how to contact you.
Insurance is up to you.
919-387-9197 (our phone for shipping paperwork)
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